Kepuasan nasabah diantaranya ditentukan oleh kualitas pelayanan yang dikehendaki oleh muzaki, sehingga kualitas pelayanan menjadi perioritas utama lembaga amil zakat. Untuk kualitas pelayanan ada dua hal pokok yang saling berkaitan erat yaitu harapan muzaki terhadap kualitas pelayanan dan persepsi muzaki terhadap kualitas pelayanan. Muzaki selalu menilai suatu layanan yang diterima dibandi…
This study focused on the effectiveness of quantum teaching strategy in teaching speaking skill at 10th grade of SMK TI Pelita Nusantara Kediri. The objective of this study is to find out the significant differences between students who taught using quantum teaching strategy have better speaking skill and those who are not taught by using quantum teaching strategy. The subject of this resear…