Gaya APA

Oesman, Y, M. (2012). Sukses mengelola marketing mix, crm, customer value, dan customer dependency/ Yevis Marty Oesman (Cet. 1). Bandung: Alfabeta.

Gaya MLA

Oesman, Yevis, Marty. "Sukses mengelola marketing mix, crm, customer value, dan customer dependency/ Yevis Marty Oesman". Cet. 1 Bandung: Alfabeta, 2012. Text.