Gaya APA
Anatan, L. (2008).
Service excellence: competing thourgh competitiveness/ Lina Anatan (Cet.1).
Bandung:
Alfabeta.
Gaya MLA
Anatan, Lina.
"Service excellence: competing thourgh competitiveness/ Lina Anatan".
Cet.1
Bandung:
Alfabeta,
2008.
Text.