Gaya APA

Anatan, L. (2008). Service excellence: competing thourgh competitiveness/ Lina Anatan (Cet.1). Bandung: Alfabeta.

Gaya MLA

Anatan, Lina. "Service excellence: competing thourgh competitiveness/ Lina Anatan". Cet.1 Bandung: Alfabeta, 2008. Text.